Privacy Policy

1. Company Information

2. Information We Collect

When you use our services, we may collect the following information:

• Company name
• Contact person’s full name
• Company address
• Company website
• Email address
• Phone number
• Appointment history and customer data (if entered into the platform)
• Payment information (processed securely via integrated payment gateways)
• Technical information (IP address, browser type, device type, operating system)
• Website analytics data via Google Analytics and tracking data via Meta Pixel

We may also collect additional details you voluntarily provide to us during account registration, customer support interactions, or when using our booking and management tools.

3. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process appointments, payments, and customer interactions
• Set up and manage your WashFlow account
• Improve our platform and develop new features
• Communicate important service updates and promotional offers (only with consent)
• Monitor and prevent fraudulent or unauthorized activity

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Contract — to fulfill the service you have requested
• Consent — for marketing communications and analytics tracking
• Legal obligation — to comply with tax, accounting, and other regulations
• Legitimate interest — to improve our services and ensure platform security

5. Data Sharing & Disclosure

We will only share your data with:

• Service providers who assist in delivering our services (e.g., payment processors, hosting providers, email/SMS integrations)
• Authorities when required by law
• Third-party tools such as Google Analytics and Meta Pixel for analytics and marketing (only with consent where required)

We will never share your data without your explicit permission unless required by law.

6. Cookies & Tracking Technologies

Our website uses cookies to enhance your experience, analyze traffic, and deliver targeted ads. This includes:

• Google Analytics — to measure and improve site performance
• Meta Pixel — to track conversions and optimize marketing campaigns

You can manage or disable cookies in your browser settings. In the EU, we request your consent before placing non-essential cookies.

7. Data Retention

We retain your personal data only as long as necessary for the purposes stated in this policy or as required by law. You can request deletion of your data at any time.

8. Your Rights

Under GDPR and CCPA, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to certain types of processing
• Withdraw consent at any time
• Request a copy of your data (data portability)

9. Security

We use technical and organizational measures to protect your personal data from unauthorized access, alteration, or destruction.

10. International Data Transfers

If we transfer your data outside the EU/EEA, we ensure it is protected by appropriate safeguards, such as the EU Standard Contractual Clauses.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

12. Contact Us

For questions about this Privacy Policy, contact: